Refund Policy

Incident Based Support Plans

For Incident bases plans, you will be eligible for a refund when any of the following criterion are met:

• you have all the pre-requisites which were required to resolve the problem and the issue(s) was not resolved.
• The issue is out of scope for the particular plan.
• 30 days have not passed after the issue was last worked on by our technician.

If you have any questions about these Policy, please contact us.